We were pleased and extremely satisfied with the trip

Hi Luca,
We are finally settling I back into our routine. We’d like to thank you and your staff for a most memorable vacation. We were pleased and extremely satisfied with the trip and the arrangements. All of our drivers were great. I would especially like to mention that Sonia went above and beyond. Our luggage didn’t arrive when we landed in Milan and instead of a negative, she made it an adventure to visit a local shopping mall and helped us purchase the incidentals we’d need right away. I must mention that Ville Matilde staff also helped in arranging the luggage delivery on a “rush” basis the following evening with the airline. Sonia took us under her wing and made our time with her very special and was a great resource. The accommodations and staff at each hotel met or exceeded our expectations. The air conditioner was not functioning properly in our room in Siena the first night, and we were upgraded to a suite for the remainder of our stay. The staff at all of the hotels were very helpful and welcoming. We were pleased with the local guides too. We especially enjoyed Casale Monferrato and Livorno. One small thing might have been helpful. The train from Torino to Livorno left around 11 a.m., and arrived in Livorno just before 4:00 p.m. Had we been informed it was an Intercity train that served no food, we could have had a later breakfast or brought a light lunch with us. We will certainly be in touch when planning our next trip. Best Regards, Nancy